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Registers
Register of Insurance Undertakings
Register of Institutions for Occupational Retirement Provision
Register of IORPs Prudential Provisions
Database of pension plans and products in the EEA
Archive Press Room
Press Releases
Calendar
Calendar
Speeches & Presentations
Interviews
Multimedia gallery
Archive Publications
Technical Standards
EIOPA Consultations
EIOPA Opinions
Annual Reports
Submissions to the EC
Protocols, Decisions and Memoranda
Reports
Solvency II Final L2 Advice
European Commission Requests
Letters of Comments
Register of Institutions for Occupational Retirement Provision
Other Documents
Supervisory Statements
Register of Insurance Intermediaries
Archive Board of Supervisors Meeting
Consultation
Guidelines on Complaints-Handling by Insurance Undertakings [CP 010/2011]
Start date:
08/11/2011 12:00
End date:
30/01/2012 23:00
Status:
Close
Page Content
Guidelines on Complaints-Handling by Insurance Undertakings
Guidelines on Complaints-Handling by Insurance Undertakings
Best Practices Report complaints-handling by insurance undertakings
Summary of the main issues from Consultation on Complaints-Handling
Complaints-Handling Guidelines Consultation – Resolutions
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
Draft Guidelines on Complaints-Handling by Insurance Undertakings
Draft Report on Best Practices by Insurance Undertakings in handling complaints
Template for comments
Opinions received from Stakeholder Groups
IRSG Opinion on Guidelines on Complaints Handling
Comments received
Comments Template CP 11-010a b ABI
Comments Template CP 11-010a b AILO
Comments Template CP 11-010a b AMICE
Comments Template CP 11-010a b April
Comments Template CP 11-010a b Allianz SE
Comments Template CP 11-010a b Allianz Tiriac RO
Comments Template CP 11-010a b Assuralia
Comments Template CP 11-010a b BIPAR
Comments Template CP 11-010a b CEA
Comments Template CP 11-010a b Chris Barnard
Comments Template CP 11-010a b Covea
Comments Template CP 11-010a b Danish FSA
Comments Template CP 11-010a b Danish Insurance Association
Comments Template CP 11-010a b FFSA
Comments Template CP 11-010a b UK FOS
Comments Template CP 11-010a b GDV
Comments Template CP 11-010a b GEMA
Comments Template CP 11-010a b Latvia
Comments Template CP 11-010a b MACIF
Comments Template CP 11-010a b MAIF
Comments Template on CP 11-010a b Mutualite FR
Comments Template CP 11-010a b Norton Rose IT
Comments Template CP 11-010a b RPC (TerraLex)
Comments Template CP 11-010a b RSA
Comments Template CP 11-010a b UK FSA
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